SKIN CARE
FREQUENTLY ASKED QUESTIONS (FAQ)
You can order securely online. You can order online 24 hours a day, 7 days a week.
Yes, if you prefer to do so you can place your order over the phone by contacting us through the number on our site.
As a legitimate pharmacy, we want to ensure the best possible patient care. In order to do this we need to have a full picture of your situation so that the correct medications can be prescribed.
The order status ‘pending’ means that your order is being checked by our Doctor or Pharmacist. Once your order has been processed the order status will change to complete or, in the event that there has been a problem with your order, the status will read ‘cancelled’.
If your order status is cancelled then please contact.
Yes you can. You will need to do this before you place your order or it will not show on your delivery label. If you need to change your delivery address, after you have placed your order, then please contact us.
If your order is placed and authorised before 1pm Monday-Friday we aim to dispatch your order the same day. Orders placed and authorised after this time will be dispatched the next working day. All orders sent within the UK are delivered to you within 48 hour of it being dispatched. You can choose to pay for Special Delivery, this means orders placed before 1pm Monday-Thursday should be delivered to you the next day before 1pm. For orders placed before 1pm on Friday we offer a Special Saturday Guaranteed delivery service. This will arrive before 1pm on Saturday. We cannot offer next day deliveries for orders placed over the weekend or on bank holidays
Yes we can ship to any country as long as the product meets the legal requirements of your country.
Delivery charges are applied base on your location. Delivery charges will be indicated during checkout base on your location and shipping method selected.
Yes, you can specify a delivery date to suit you, Contact us.
No, unfortunately we cannot offer specific delivery slots at this time.
Yes, if you would like to track your order you will need to contact us for your tracking number.
Yes, all our products are genuine. They are insured and with the same guarantees that would apply if you were buying them directly from the manufacturer or agency. All products can be tracked by batch number directly to the manufacturer. This is a statutory requirement for a product to be allowed to be CE-marked.
For more information, please feel free to contact us.
It’s no secret that we have good prices. We work with something called “parallel import”. Parallel imports are approved and regulated in the EU through the EEA (European Economic Area) to safeguard free trade and free competition within EU member states. The same guarantees and obligations/rights apply via us as if you had purchased directly from the manufacturer. This too is regulated by the EU. And also, some of our products such as Generic Medicines are shipped from India which are very cheap due to government policies on medicines.
We always guarantee that it is at least 6 months to the expiry date, but normally it is 12 – 18 months.
No matter where you are in the world, everything is shipped with FEDEX, EMS or similar. If you would like to use a different courier we will try to accomodate you.
If the products you have ordered are in stock, you usually have them a couple of days after ordering (within the EU). Shipping is free for orders over USD 500. Should one or more items be out of stock we will notify you with an email. In such cases there will of course be a delay before we can ship the order.
Depending on your country, we accept different currencies and payment options. The information about this is available when you arrive at the checkout.
If you have any questions about payment or need help, please contact us.
Absolutely, Healths4live is much more than just a distributor. We see ourselves as your partner. Do you need help reaching out with your clinic? Maybe you have just started and need with a rollup where you are in the spotlight? Do you have an event coming up? We have an entire team ready to assist. Give us a call and let’s talk about how we can help you.
No. On the website you will only see our regular range. Is there anything you are looking for as you can’t find our website? Do not hesitate to contact us. We help our customers with everything they need.
No. Just like everyone else, we have contractual prices with our customers. As a customer you can get certain discounts according to agreements depending on quantities etc. Contact us for a customized price list.
Dermal Fillers Frequently asked questions (FAQ)
You will always have a consultation before your first treatment. Think through what you want to achieve and the questions you may have. Your healthcare practitioner will inform you how Dermal fillers can be used in a safe way to suit your own individual aspirations. You will also be asked about your medical history. When you leave your consultation, you should feel well informed about Dermal fillers and you should know what results to expect.
First of all, you should always contact a qualified healthcare practitioner to be assured that your dermal filler treatment will be performed correctly. You could always search in national registers of licensed aesthetic treatment specialists. Your treatment should be performed in a medical environment that affords you privacy and is spotlessly clean. You may want to request to see your chosen practitioner’s training certificate and insurance certificate to ensure that he or she is appropriately trained and insured for the treatment.
Only a medically qualified practitioner should perform Dermal Filler treatments. Depending on your country’s legislation, this may include plastic surgeons, cosmetic clinicians, dermatologists, cosmetic dentists, or aesthetic nurses.
You should receive comprehensive information and a detailed explanation regarding your Dermal filler treatment.
• You should be informed of the possibilities and limitations of treatments with hyaluronic acid.
• You should receive information about possible side effects and precautions for treatment.
• You should be informed of the cost of the treatment and possible follow-up treatments.
• Your questions should be answered to your full satisfaction.
There are several important precautions to discuss with your healthcare practitioner to ensure satisfactory results and avoid any complications. Discuss the following with your healthcare practitioner:
• If you are taking immunosuppressive medications
• If you are taking aspirin, nonsteroidal anti-inflammatory drugs (NSAIDs) or any other medication that affects bleeding
• If you have any questions about precautions related to the treatment
First, the healthcare practitioner disinfects the area to be treated. A small amount of the appropriate Restylane filler is then injected into the skin through a fine needle or blunt micro-cannula to fill wrinkles, add volume, shape your face or fill your lips. After the injection, your practitioner may gently massage the treated area to even out the result.
A treatment with Dermal Fillers does not take long. Depending on the area and indication, it takes approximately 15-45 minutes. A touch-up treatment is sometimes performed approximately two weeks after the initial treatment to optimize the results.
Some people may experience mild discomfort. Most Dermal fillers contain an integrated local anesthetic, lidocaine, to provide you with a more comfortable treatment experience. You and your healthcare practitioner may decide whether additional pain relief is needed.
Patients with a known allergy to hyaluronic acid based products should not undergo treatment, nor should patients with bleeding disorders, or active skin disease such as inflammation, infection or tumors in or near the area to be treated. Discuss contraindications, warnings and precautions with your healthcare practitioner before Dermal filler treatments in order to get the product best suited for you.
Most Dermal Filler products are not acceptable during pregnancy or breastfeeding, discuss with your healthcare practitioner for advice.
After the treatment you will receive post-treatment guidelines. It is normal to experience some post-treatment discomfort, such as redness, swelling, pain, itching, bruising or tenderness at the treatment site. These side effects generally disappear within one week after injection.
Other potential side effects can occur with dermal fillers based on hyaluronic acid. You should discuss the potential treatment risks with your healthcare practitioner. Following treatment, there is sometimes a need for a touch-up treatment to achieve an optimal result.
In order to maintain the aesthetic result, additional treatments, or top-up treatments (see below), are recommended. Results may vary depending on the treatment area and the dermal Filler brand used.
Since most Dermal filler treatments are long-lasting but not permanent, it is recommended to have top-up treatment for maintaining the results achieved in the initial treatment. Top-up treatments will most likely require lower volumes of hyaluronic acid, depending on the injection area and the time gaps between the treatments.
Avoid applying make-up to the skin immediately after treatment.
• Light cover up may be used to conceal any remaining redness after approximately 24 hours.
• A yellow-toned concealer may be used to hide signs of bruising.
• In order to cover up any redness, a concealer with a slight green/yellow tone is recommended.
The most common side effects include treatment site reactions such as swelling, bruising, redness, pain and tenderness. These side effects generally disappear within one week after injection. Other potential side effects can occur with dermal filler injections. You should discuss the potential treatment risks with your healthcare practitioner.